Site identity
Site name, complete address, location number, onsite contact, operating hours, and check-in instructions.
★ MULTI-SITE WORK-ORDER CHECKLIST
Capture the facts.
Reduce the delay.
A complete commercial facilities work order gives dispatch a clear starting point without asking office staff to diagnose the trade. Published by Masterline Facilities as general operational guidance; updated July 26, 2026.
Use this checklist for plumbing, electrical, handyman, or unknown-trade requests across a multi-site portfolio.
CA · AZ · NVWHAT THE SERVICE COVERS
The minimum useful intake record.
Collect observable facts, operating impact, access requirements, and the definition of completion before dispatch.
Observed condition
Exact location, what staff observed, when it began, whether it is active or intermittent, and safe-to-collect photos or video.
Operating impact
People or property at risk, closure status, affected utilities or access, worsening conditions, and the needed response window.
Access and constraints
Parking, loading, security, restricted areas, business-hour limitations, and any site-specific requirements.
Approval path
Not-to-exceed amount when applicable, additional-work approver, estimate requirements, purchase order, portal, IVR, and invoice rules.
Completion definition
Restored service, documented stabilization, repair recommendation, estimate, photos, notes, or a scheduled follow-up.
WHEN TO ESCALATE
Use the human emergency path when risk is present.
A work-order record does not replace emergency procedures or qualified judgment. Escalate immediately when people, property, essential operations, or site security may be at risk.
- Possible danger to people or property
- Loss of water, power, access, sanitation, or site security
- A condition that is actively worsening
- A scope or cost decision requiring prompt authorization
HOW MASTERLINE WORKS
Clear next steps from intake through closeout.
Record what is visible
Describe the observed condition and avoid guessing at the cause.
Route by intent
Send recurring repair to Facilities and bids, plans, tenant improvements, or major projects to Construction.
Close the loop
Make restored status, unresolved work, documentation, and the next owner visible before closure.
FACILITIES TECHNOLOGY
Turn job history into faster answers.
Masterline IQ can use job history to support customer email workflows with autonomous, approval-first, and human-escalation controls.
Explore Masterline IQ ↗★ READY WHEN YOUR FACILITIES TEAM NEEDS US.
Bring us the issue.
We’ll bring the solution.
Start solving my facilities issues Current service area: California, Arizona, and Nevada.